Privacy policy

Entering and transfer of personal data and credit card number is protected by the highest security standards which provides WSpay ™ system for on-line credit card authorization in accordance with the requirements of credit card and credit card brands and PCI DSS standards. Authorization and payment of credit card works using the system WSpay ™ for authorization and payment card in real time.

We highly value your trust in choosing EuroRentalGroup for your online travel reservation center. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details including your credit card details.
Information collection

When you make a reservation, you will be asked to complete online forms providing: your name, home or office address, business or private email address, cell, home or office telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, various reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

 

 

Disclosure of personal details

Please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to part of your personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose such information for any other purpose.

Surveys: By completing a booking, you agree to receive an invitation email to complete our feedback review form which we will send to you immediately after your booking date is over, which can be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website on the relevant information page for the sole purpose of informing customers on the service and quality of the relevant service you choose by Eurorentalgroup.eu. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any offers, invitations or incentives whatsoever.

 

 

Other information

Visitor’s registration, logging and use of “cookies” and web beacons:

For the our service and product, we use cookies, authorized third party cookies, web beacons and/or other technologies to collect non-personally identifiable data and to track browsing behavior and for specific or tailor made offers or advertisements and monitor and record the visits and use of our website(s).

In order to understand how people use our website and for marketing analysis and quality improvement purposes, we collect, record, process and use on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the words you use and the text you type while being on and using our website.

Furthermore, we will record and use your IP address, browser type and Internet Service Provider (ISP) for behavioral targeting, fraud, misuse and criminal investigation purposes.

Please note that from time to time, we may use third party service providers for marketing analysis and quality improvement purposes (the “Service Providers”). We may also use Service Providers to track detailed visitor activity of our visitors or for specific pages. These Service Providers collect, use, monitor and report on the Data and any other information and statistics they collect and analyze your online activities on our website. The information about your use of our website, including the Data, your ISP, browser and IP address, may be transmitted to and stored on the servers of the Service Providers. Furthermore, the Service Providers may also transfer the collected information to third parties where required to do so by law, or where such third parties process the information on the Service Provider’s behalf.

When visiting and using our website, we do not share any personal information about our customers with our Service Providers and the Service Providers will not collect any personally identifiable information (“PII”). PII does not include your IP address, browser type and Internet Service Provider. We may share and disclose your personal details and information to a governmental or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena.

 

 

Protect and safeguard your online privacy

Please note that, in accordance with European personal data protection laws, strict security procedures are observed within Eurorentalgroup.eu to prevent personal data misuse and unauthorized access.

Eurorentlagroup.eu uses trusted and recognized advertising online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards.

Please note that opting out of a network does not mean you will no longer receive or be subject to online advertising or marketing analysis. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

 

 

Protect and secure your credit card information

The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the WSpay ™ online credit card authorization system in line with card and card brand requirements and PCI DSS standards. Authorization and credit card payment is done by using the WSpay ™ system for real-time authorization and billing.

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard “Secure Socket Layer” (SSL) technology. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.

Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

Your authorization will be kept by us for a maximum of 30 days after a booking is made. After that period, your credit card data will be deleted.

 

 

Control over your data

You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at: info@eurorentalgroup.eu

If your personal data is incorrect, we will change it upon your request. You can also ask Eurorentalgroup.eu to remove your personal data from its database by sending us an email to the aforementioned email address.

 

 

When does Eurorentalgroup.eu send you emails?

After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation as proof of the reservation. Shortly before your arrival date we may send you an email which may include information on your destination and may provide certain information and offers, including third party offers to the extent that you have actively opted in for this information, relevant to your booking and destination. Furthermore, after your booking is over, we will send you the guest review survey, which we hope you will take the time to fill out and return to us . Your completed guest review form may be uploaded onto the relevant service information page on our website for the sole purpose of informing customers of your opinion of the service and quality of the service.

If you have any suggestions or remarks about this privacy statement, please send an email to: info@eurorentalgroup.eu

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